Static on calls can be caused by numerous factors and can be resolved by one of the following: Please check the connection between your magicJack and your computer. If you do not see a blue light, your device it is not receiving power.

A solid blue light means properly receiving power.

If these lights are solid or off you may have a connection problem between the magicJack and your router.

A blinking red and a blinking yellow light next to the Ethernet port – confirms a proper internet connection.

Check the connection between your magicJack and the power source (power outlet or computer). If you do not see a blue light, this is an indication that it is not receiving power. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router.

Blinking yellow/amber light next to the Ethernet port - magicJack is connected to your modem or router and has a proper internet connection.

Two blue lights (one solid, one blinking) means properly receiving power.

Locate the name of your device below to determine what the lights mean. Transfer of your existing phone number, where available, requires a one-time processing fee.The indicator lights are located on the top of each magicJack device.

*Pricing does not include shipping and handling, taxes or other applicable fees. Subject to our applicable terms and conditions, laws and regulations, located here:

If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer’s return policy and return the device to the retailer with your original packaging and receipt. This magicJack 30-Day Money Back Guarantee is for magicJack Devices purchased directly from. Terms of the Money Back Guarantee are available at /faq/support/billing-payment/returns-exchanges-replacements/. If, for any reason, you wish to cancel service within 30 days of the date you order your Device, we will refund your money if the terms of our Money Back Guarantee are satisfied, including without limitation your completion of an RMA and payment of return shipping costs. The magicJack 30-Day Money Back Guarantee ensures your complete satisfaction. Subject to our applicable terms and conditions, laws and regulations, located here: /faq/saps. magicJack is not a substitute for traditional landline service. Annual and monthly fees quoted do not include initial purchase of magicjack device or devices (which includes 1 year of service) or shipping, administration and regulatory fees and taxes as applicable. Porting an existing phone number is subject to an additional fee, and may not be available for all numbers. Calling does not include calls to Alaska or the Yukon and Northwest Territories of Canada or calls to non-8YY calling card, platform, conference or chat lines, for which additional fees will apply. If we become aware of unreasonably excessive use of the Services, including but not limited to, usage that is extraordinarily greater than the average customer usage, or calling more than 50 different telephone numbers per day, or forwarding calls from your App for longer than a two week consecutive period, or systematic or intentional misuse, we reserve the right, in our sole discretion, to terminate your use of the App and Service immediately, and you will not be entitled to get a refund of Fees you may have paid to us.

You are responsible for obtaining or accessing third party products and services required to use the Services (such as a compatible smart phone or tablet and high-speed internet access) and for paying any fees for such third-party products and services.Ĭalling to numbers within the United States and Canada, and texting and other services provided by magicJack®, are based on normal, non-excessive use. THE APP DOES NOT PROVIDE ANY EMERGENCY CALLING OR TEXTING CAPABILITY.

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